/ Free Shipping & Returns
FREE SHIPPING & DESTINATIONS
Cocoburry offers FREE shipping on all orders with no item limit to the United States, Canada, United Kingdom, Australia and ALL other countries except Kosovo, Cuba, China, Brazil and Russia.All Cocoburry orders are shipped directly to you from our warehouse in Toronto and include a tracking number. You will receive an email or text message once your order is shipped.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once your order is shipped, please allow 6 to 10 business days for delivery within Canada and the United States. Please allow 8 to 16 business days for other international destinations. Delivery periods may be longer to destinations delayed by local COVID-19 backlog or restrictions.
Shipping addresses can not be changed after your order is made. We are not responsible for lost or undelivered packages due to an incorrect shipping address being provided at checkout. This includes forgetting to write in an apartment or suite number. No refunds will be provided for these packages. If your order is returned to us, you may request to have it resent. You may be responsible for additional shipping charges. Always double check your address.
CUSTOMS & DUTIES (OUTSIDE CANADA & USA)
All orders are shipped from our head office in Toronto, Canada. If you are an international customer outside of Canada or the USA, we do NOT charge you sales tax (VAT) on your purchase! You may be responsible for duties or fees by your local border services for received goods purchased online outside of your country. Please refer to your local government website for more information regarding any customs or import duties you may be required to pay upon receiving your clothing order.
I DID NOT RECEIVE MY ORDER
If you did not receive your order after 30 days since your order was placed, please email firstname.lastname@example.org
. International delivery is dependant not only on Canadapost but on the timeliness of your local postal service. We will then open a support ticket and investigate the location of your order.
CAN I CANCEL MY ORDER?
We are sorry, but once an order has been confirmed, it is processed automatically and cannot be canceled. The package can be returned as indicated below.
I RECEIVED MY ORDER AND WOULD LIKE A REFUND
If you have received your order and would like a refund you must send it back at your expense within 7 days of receiving it. It must be in its original packaging with all tags and be unworn. Upon receiving your order back, we will issue a full refund of your order, excluding a $9.95 USD shipping charge to cover the costs we have incurred to originally ship your order. You can send your package back to Cocoburry Returns PO Box 35054 Halifax RPO Bedford, NS B3M 0G3. Packages sent to any other address will not be considered returned.
If you have received your order and would like to exchange for another size, you must send it back at your expense within 7 days of receiving it. Please include a note inside confirming the new size you would like to be sent! Upon receiving your order back, we will happily resend out your new size. You can send your package back to Cocoburry Returns PO Box 35054 Halifax RPO Bedford, NS B3M 0G3. Packages sent to any other address will not be exchanged.
UNCLAIMED & RETURNED PACKAGES
When you place an order we cover our cost to ship your package to you. If you do not claim your package or for any reason it is returned to us, we are charged return shipping by the shipping company. If you choose to not have your order resent and instead request a refund, an additional charge of $9.95 USD will be deducted from your refunded amount to cover some of the loss we have incurred on the return shipping.